****NOTE****

Customs clearance has already been completed when shipping from MBX Netherlands. The importation document section has already been met during the initial set up of the MBX Netherlands program. 

Follow the below instruction if you are shipping from the US or any country outside the European Union.


EXPORT DOCUMENTATION

MiscellaneousElectronic Export Information (EEI), formally known as a Shipper's Export Declaration (SED) is a U.S. Government process for collecting export trade statistics and for export enforcement.
The information is filed in the Automated Export System (AES) and all filings must be made electronically. A paper form is no longer acceptable.Shipments to Canada from the U.S. are exempt from this requirement. The EEI is not required for shipments from the U.S. to Canada unless the merchandise is subject to ITAR, requires an export license or permit, or is rough diamonds. Also used self-propelled vehicles require an AES Filing, regardless of value, and the filing must take place 72 hours prior to the export of the vehicle.
Shippers filing directly with the Census Bureau must supply the AES Internal Transaction Number (ITN) at the time of pickup by UPS. The ITN should be placed on the thermal label or on the invoice as close to the total value as possible.

IMPORT DOCUMENTATION


Declaration of Conformity (CE marking) - 
The European Community require certain standards on product safety for certain types of goods. The range of products covered by the directives must comply with the applicable directives when it is placed on the community market for the first time or put into use. Placing on the market in the meaning of the directives is the action of making a product available for the first time, either for payment or free of charge. 'Putting into service' takes place at the moment of first use within the Community by the end user (for example, produced for own use of the importer).

The Declaration of Conformity (DoC) is a document in which the manufacturer, or his authorized representative within the EU, indicates that the product meets all the necessary requirements of the directives applicable for the specific product. The DoC shall contain the name and the address of the manufacturer along with information about the product (for example, brand and serial number). The DoC must be signed by an individual working for the manufacturer or his authorized representative.
On request, the manufacturer or his authorized representative within the EU must provide the DoC. In case the manufacturer is not an EU entity and has no authorized representative, the importer must be able to provide a copy of the DoC and additional proofs if requested.

Importer of Record

The importer of record needs to be a legal entity or have a fiscal representative in country.

Economic Operator Registration and Identification (EORI) number is required to import into Croatia

Value Added Tax (VAT) number is required to import into Croatia

CLEARANCE INFORMATION

Clearance Comments
Identification Number (EORI number, Croatian customs number) For every formal customs declaration, the identification number of the importer is mandatory. The identification number used in the European Union is called the EORI number (Economic Operators Registration and Identification System). Everyone can apply for an EORI number. The application form can be found on the customs website: www.carina.hr

Every declaration without the EORI number of the importer will be rejected by customs if the importer is a company or a regular importer. The declaration can be lodged with the copy of a signed application form if the importer does not apply for the EORI number prior to arrival of the shipment.

The EORI number is required not only for an importer of record but also for the consignee of the shipment if the goods were ordered directly by the consignee from a shipper in a non EU country.

Door-to-Door Delivery
Door-to-door delivery is available to every address in Croatia. Remote islands of Croatia are served 1-2 times a week but the consignee is telephoned before the delivery attempt and asked if they can pick the package up themselves if required to save time.

Duty and Taxes
Please note that not only the value(s) of the commodity/commodities have to be considered when calculating duty and tax, but also the freight charge and other fees. The consignee must pay duty and taxes before UPS delivers the shipment. This applies to account and non-account customers.
DUTY FREE
VAT 25%

Post Office Boxes
UPS cannot deliver to a P.O. Box address. All packages require a consignee's contact name and complete street address including apartment, suite or unit number if applicable. The consignee's telephone number should be provided if known.

INCOTERMS
DDP accepted